Shipping Policy

At Mobility Direct US, we aim to deliver your mobility products quickly, safely, and reliably.
This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

  • Orders are processed within 1–3 business days.

  • Orders placed on weekends or holidays will begin processing the next business day.

  • Customized or special-order items may take longer to process.

You will receive a confirmation email once your order has been processed.

2. Shipping Times

Shipping times vary based on product type and location:

  • Standard Delivery: 3–10 business days

  • Large Mobility Equipment (Scooters, Power Chairs, Lift Chairs): 5–12 business days

  • Rural or remote areas: Additional 2–5 days

Please note: Delivery timelines may be affected by carrier delays, weather, or high-volume periods.

3. Shipping Costs

Shipping costs depend on product size, weight, and destination.

  • Most mobility scooters, power chairs, and large equipment may require freight shipping.

  • Shipping fees will be calculated at checkout.

If you want to offer free shipping on certain items, let me know and I will adjust this section.

4. Freight Deliveries (Large Items)

Many large mobility products are delivered via freight truck, not regular couriers.

Important details:

  • Freight carriers deliver curbside only unless upgraded services are purchased.

  • The driver will not carry items into your home.

  • Someone must be present to receive and sign for the delivery.

  • Please inspect the package for visible damage before signing.

If damage is visible, refuse the delivery and contact us immediately.

5. Tracking Your Order

Once your order ships, you will receive:

  • A shipping confirmation email

  • A tracking number to follow your delivery in real-time

Tracking numbers may take up to 24 hours to display movement.

6. Delivery Issues or Delays

While we work with reliable carriers, delays may occur due to:

  • Weather conditions

  • Operational issues

  • High seasonal volumes

  • Incorrect address entries

Mobility Direct US is not responsible for delays caused by third-party shipping carriers, but we will assist you in resolving any issues.

7. Incorrect or Incomplete Addresses

If the address provided is incorrect and the package is returned:

  • Additional shipping fees may apply

  • Delivery timelines will be extended

Please double-check your shipping information at checkout.

8. Lost or Stolen Packages

If a package is marked as delivered but not received:

  • Contact the carrier first

  • Then notify us so we can help investigate

We will work with you and the carrier to resolve the issue as quickly as possible.

9. International Shipping

Currently, we only ship within the United States.
(If you ship internationally, I can adjust this.)

10. Contact Us

If you have any questions about your shipment, contact our support team:

📧 Email: contact@mobilitydirectus.com
📞 Phone: +1-540-764-1617

We’re always here to help ensure your order arrives safely.