Terms of Service

Welcome to Mobility Direct US.
By accessing or using our website, products, and services, you agree to the following Terms of Service.
Please read them carefully.

If you do not agree with any part of these terms, you must discontinue using our website and services.

1. General Overview

This website is operated by Mobility Direct US. Throughout the site, the terms “we,” “us,” and “our” refer to Mobility Direct US.

By visiting our site, purchasing something from us, or interacting with any service, you engage in our “Service” and agree to comply with these Terms.

2. Eligibility

By using our website, you confirm that:

You are at least 18 years old, or
You are using the site under the supervision of a legal guardian.

3. Product Information

We strive to provide accurate product descriptions, images, and details. However:

Colors, dimensions, or features may vary slightly based on manufacturer updates.
We reserve the right to modify product listings without prior notice.

If you have any questions before purchasing, please contact us.

4. Pricing & Availability

Prices are subject to change at any time without notice.
We reserve the right to modify or discontinue any product.
We are not liable for any price changes, delays, or availability issues.

We also offer a Price Match Guarantee on eligible items (see our Price Match page).

5. Orders & Payment

By placing an order, you agree that:

All information provided is accurate and complete.
You are authorized to use the payment method provided.
Orders may be refused, cancelled, or limited if fraudulent or suspicious activity is detected.

Accepted payment methods are displayed at checkout.

6. Shipping & Delivery

Shipping times and costs vary depending on product type and destination.
Once an order is shipped, delivery may depend on third-party carriers.
We are not responsible for delays caused by carriers, weather, or unforeseen conditions.

Full details are available in our Shipping Policy.

7. Returns & Refunds

We offer a 30-day Easy Returns policy under specific conditions:

Items must be unused and in original packaging.
Certain items may be non-refundable (e.g., customized products, used medical equipment).

Please refer to our Easy Returns Policy for complete terms.

8. Warranty

Some products include manufacturer warranties. Warranty terms vary by brand.
We assist customers with warranty claims but do not directly control manufacturer approval timelines.

9. Prohibited Uses

You may NOT use our site or services for:

Illegal activities
Fraudulent purposes
Violating regulations or third-party rights
Uploading harmful code, malware, or bots
Scraping or harvesting customer data
Interfering with security features of the site

We may terminate your access if these rules are violated.

10. Limitation of Liability

To the fullest extent permitted by law:

Mobility Direct US is not liable for any indirect, incidental, or consequential damages.
We are not responsible for injuries or issues resulting from misuse of products.
Your use of the website and products is at your own risk.

Always consult a medical professional before using mobility equipment.

11. Accuracy, Errors, and Omissions

Occasionally, there may be errors in product listings, pricing, promotions, or shipping details.
We reserve the right to correct these errors and cancel or update orders accordingly.

12. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the content, accuracy, or privacy practices of those sites.

13. Privacy Policy

Your submission of personal information is governed by our Privacy Policy, which explains how your data is collected, used, and protected.

14. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates on this page.
Your continued use of the site constitutes acceptance of the revised Terms.